Important Service Update: Data Rebalance for Future Growth
Dear valued users,
We want to provide you with a detailed update on the recent server issue that has been affecting our services. The situation arose due to the necessity of adding approximately 40 new units of disk to accommodate our rapid growth and ensure that we can continue to provide you with better services in the future.
To seamlessly integrate these new disks into our system and redistribute the data for optimal performance, we embarked on a careful and thorough data rebalancing process. This process aims to ensure that all the data is evenly distributed across the newly added disks, maximizing their efficiency and capacity.
However, performing this activity all at once would have caused significant performance degradation and prolonged service disruption. As a result, we made a strategic decision to carry out the data rebalancing incrementally, adding and rebalancing a few disks at a time.
While this approach minimizes the impact on overall server performance, it does cause intermittent effects during the data rebalancing process. Some users may experience temporary slowdowns or sporadic service interruptions as we adjust and optimize the data distribution.
We truly appreciate your patience and understanding during this time as we work diligently to ensure that our infrastructure can accommodate our growing user base. Our priority is to deliver a reliable and seamless user experience for all our customers, and these efforts are vital in achieving that goal.
We are committed to keeping you informed of our progress and will provide regular updates on our official announcement page at https://ca.myduniahosting.com/announcements. If you have any questions or concerns, our support team is here to assist you at support@myduniahosting.com.
Thank you for your trust in our services and for being a part of our journey as we continue to expand and enhance our platform.